About Our Jewelry

Each piece is carefully handcrafted, which means slight variations may occur. These small differences make every item unique.

Our jewelry is made with .925 sterling silver and crafted with attention to detail and quality.

Product images aim to represent colors and textures as accurately as possible, but slight differences may occur depending on screen settings.

Pricing & Currency

Prices may be displayed in your local currency depending on your location.

Final charges are processed securely at checkout. Currency conversion rates may vary depending on your bank or payment provider.

Taxes may be calculated at checkout when applicable.

Promotions & Discount Codes

• Only one discount code may be used per order
• Codes must be applied during checkout
• Discounts cannot be applied after an order is completed
• Promotions may have limited availability or expiration dates

Order Processing

Orders are typically processed within 1–3 business days.

During high demand periods, holidays, or special releases, processing times may be slightly longer.

Once your order ships, you will receive a confirmation email with tracking information.

Shipping

Estimated delivery times:

• Mexico: 2–5 business days

• United States: 4–10 business days

• Canada: 5–12 business days

Shipping times are estimates and may vary depending on the carrier, customs processing, weather, or peak seasons.

We are not responsible for delays caused by shipping carriers or customs authorities.

International Orders, Customs & Duties

Orders shipped outside Mexico may be subject to customs duties, import taxes, or additional fees determined by the destination country.

These charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customs inspections may occasionally delay delivery.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply to resend the package.

Returns & Exchanges

We want you to love your purchase.

If you are not satisfied with your order, you may request a return or exchange within 14 days of delivery.

To qualify for a return:

• Item must be unused
• Item must be in original condition
• Item must include original packaging
• Proof of purchase is required

Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.

Refunds are issued after the returned item has been received and inspected.

Original shipping costs are non-refundable.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of:

• The item
• The packaging
• The shipping label

This helps us resolve the issue quickly with the shipping carrier.

Lost or Stolen Packages

If a package is lost during transit, we will assist in opening an investigation with the shipping carrier.

Please note that once a package is marked as delivered by the carrier, we cannot guarantee replacements for lost or stolen packages.

Jewelry Care

To keep your jewelry in the best condition:

• Avoid contact with chemicals, perfumes, and lotions
• Store in a dry place when not in use
• Clean gently with a soft cloth

Proper care will help maintain the shine of your jewelry for years.

Product Use & Materials

Our pieces are made using .925 sterling silver and may include protective finishes that help preserve shine and durability.

Natural wear over time is normal for silver jewelry.

Website Use

All content on this website, including images, designs, branding, and text, belongs to Yollotl México and may not be reproduced without permission.

Contact

If you have any questions or need assistance, please contact us:

servicio.cliente@yollotlmexico.com