- Shipping with UPS
- Secure payments
You can complete your purchase securely using the following payment methods:
PayPal – Pay with your PayPal balance or credit/debit card.
Stripe – Secure payment with major credit or debit cards.
Mercado Pago – Credit or debit card payments and other supported payment options depending on availability.
After placing your order, you will receive an email confirmation with your order number.
Once the payment has been successfully processed, we will send you a payment confirmation email. When your order ships, you will receive another email with your tracking number so you can follow your package.
If you have any questions about your order, feel free to contact us at servicio.cliente@yollotlmexico.com.
Shipping & Delivery Times
If the item is in stock, orders are usually prepared within 2–5 business days.
If the piece needs to be produced, the preparation time may take up to 15 business days, as each item is handcrafted.
You may contact us before placing your order to confirm availability, or our team will notify you if any item in your order requires additional production time.
International Shipping
Shipping costs are calculated at checkout based on the destination, package weight, and order size.
Estimated delivery times:
• United States: 5–10 business days
• Canada: 7–12 business days
Once your payment has been confirmed, you will receive an email containing the carrier information and tracking number so you can follow your shipment.
Delivery Attempts
Shipping carriers typically make up to two delivery attempts.
If the delivery cannot be completed, the package may be returned to us and a new shipping fee may apply.
Shipping Responsibility
Once the package has been handed over to the shipping carrier, the carrier becomes responsible for the transportation and delivery of the order. However, our team will gladly assist you in tracking your package and resolving any shipping-related issues.
Order Cancellations
Orders may be canceled only if they have not yet been shipped or entered production.
To request a cancellation, please contact us as soon as possible at:
servicio.cliente@yollotlmexico.com
If the order has already been processed or shipped, it can no longer be canceled.
Returns & Exchanges
We accept return or exchange requests within 30 days of delivery.
To request a return or exchange, please email:
servicio.cliente@yollotlmexico.com
Include:
• Order number
• Reason for the request
• Photos if the item arrived damaged or defective
Once your request is reviewed, we will provide instructions for the return process.
Return Conditions
To be eligible for a return:
• Items must be unused
• Items must be in original condition
• All original packaging must be included
• Tags must remain attached
Returns that do not meet these conditions may be rejected.
Return Shipping
Customers are responsible for return shipping costs.
Original shipping costs are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Defective or Incorrect Items
If you receive an item that is defective, damaged, or incorrect, please contact us within 48 hours of delivery with photos of:
• The item
• The packaging
• The shipping label
After review, we will offer a replacement, store credit, or another appropriate solution.
Non-Returnable Items
The following items cannot be returned:
• Custom or made-to-order items
• Final sale or clearance products
• Items showing signs of use or damage caused by the customer
Unauthorized Returns
Returns sent without prior authorization may not be accepted.
Website Purchases Only
We only accept returns for products purchased directly from:
Craftsmanship & Product Warranty
At Yollotl México, every piece is carefully crafted in .925 sterling silver, a material widely used in fine jewelry for its durability and beauty. All our pieces are guaranteed against manufacturing defects.
Sterling silver is a noble metal and naturally softer than other metals. For this reason, we recommend avoiding strong impacts, pressure, or pulling that may damage the piece.
Our warranty covers manufacturing or material defects under normal use. Over time, silver may naturally darken due to oxidation. This is a normal characteristic of the metal and not considered a defect.
To help preserve the shine of your jewelry, we recommend wearing your pieces as the final step when getting ready and avoiding direct contact with perfumes, lotions, or chemicals.
Each piece is hand-finished by artisans, so slight variations in detail, texture, or finish may occur. These variations are part of the authenticity of handcrafted jewelry and make every piece unique.
Materials & Craftsmanship
At Yollotl México, our pieces are crafted primarily from .925 sterling silver, a standard widely used in fine jewelry for its quality, durability, and beauty.
Our jewelry is handcrafted and hand-finished, which means each piece may have slight variations in detail or texture. These small differences are part of what makes handcrafted jewelry unique.
Many of our pieces feature a palladium and rhodium protective finish, which helps preserve shine and improve resistance to tarnishing.
Key Features
• Genuine .925 sterling silver
• Protective palladium & rhodium finish
• Nickel-free
• Hypoallergenic
• Handcrafted pieces
Sterling silver may naturally darken over time due to oxidation. This is normal and can easily be cleaned with a jewelry polishing cloth.
This warranty does not cover:
• Lost items or missing parts
• Damage caused by misuse or accidents
• Alterations or repairs made by third parties
Exchanges
If you are not fully satisfied with your purchase, we may offer an exchange for another item of equal value, with shipping costs covered by the customer.
Defective or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at:
servicio.cliente@yollotlmexico.com
Our team will review the issue and assist you as quickly as possible. Your satisfaction is very important to us.
Jewelry Care Guide
Every piece from Yollotl Mexico is crafted in .925 sterling silver and finished with palladium and rhodium plating. This combination enhances shine, protects the silver, and helps slow down natural oxidation.
With proper care, your jewelry will maintain its beauty for years.
Everyday Wear
• Avoid direct contact with perfumes, lotions, makeup, chlorine, or household chemicals.
• Put your jewelry on as the final step when getting ready.
• Remove your pieces before showering, swimming, exercising, or doing activities that may cause impact or friction.
• We recommend removing jewelry before sleeping to prevent scratches or deformation.
Storage
• Store each piece separately in a soft pouch or jewelry box.
• Keep your jewelry in a cool, dry place away from humidity.
• Avoid storing different metals together to prevent scratches.
Cleaning
The palladium and rhodium finish helps maintain the brightness of your jewelry and protects the silver underneath. However, like any fine finish, plating can gradually wear with time and use.
To keep your jewelry looking its best:
• Gently wipe with a soft or microfiber cloth after wearing.
• If deeper cleaning is needed, use lukewarm water with mild soap.
• A very soft brush may be used occasionally and gently in hard-to-reach areas.
• Always dry completely before storing.
Avoid abrasive cleaners, polishing liquids, or silver polishing cloths, as they may wear down the protective finish.
For pieces with stones or intricate details, occasional professional cleaning is recommended.
Taking care of your jewelry will help preserve its shine, finish, and craftsmanship over time.
Natural Wear
Over time, plated finishes may naturally fade depending on usage, skin chemistry, and exposure to external elements. This is normal for fine jewelry and not considered a manufacturing defect.
